Refund and cancellation policy

Last updated: 2 November 2026

Refunds

Unused packs: if you haven’t used any credits from a pack, you can get a full refund within 14 days of buying it.
Used credits aren’t refundable. Once an image has been processed, its credits are spent.
Failed processing: if an image can’t be processed, its credits go back to your balance automatically. You don’t need to ask.
Problems with the service: if something went wrong on our side, such as being charged without receiving credits, being charged twice, or an outage that cost you credits, email us and we’ll put it right with a refund or replacement credits.
Refunds go back to the original payment method, through our payment provider, usually within 5–10 business days of approval depending on your bank.
When a pack is refunded, its credits are removed from your balance.

Email img2imgshop@gmail.com from the address on your account. Tell us the date of the purchase and the pack. We reply within 2 business days.

There’s no subscription, so there’s nothing to cancel: we never charge you automatically or on a schedule.
If you leave checkout before paying, nothing is charged.
You can stop using the service and delete your account at any time in its settings. Deleting an account removes its unused credits. If a pack is still within its 14-day refund window, ask for the refund before you delete the account.

Nothing in this policy affects rights you have under the consumer law where you live.